Hi John,

No, the three received at Stanwell had the date code 0521 3685 (3 off)

 

Stanwell also tested two units from stock with date code 0520 3309 and these failed also.

 

These are all FSP0001A's. As far as I know they have not tested any of the FSP0005A's which has the 24 volt pump inside.

 

Are we certain that the SGS Thomson timer was removed from production after the matter was raised last year? Is there any way to tell the two timers apart? Are the manufacturers names on them somewhere or not? If they are marked then we can take some units and investigate here also.

 

Rob Shettle is the R & D guy from Stanwell. He will no doubt raise the issue with Providence tomorrow, but it would be nice to have something to tell them before he raises the questions!

 

Please keep us updated on where we are on this. We need to be aware of possible claims from other users out in the field.

 

Thanks for your help in advance.

 

Kind regards,

 

Steve

From: Hart, Steve - Jabsco
Sent: Monday, February 27, 2006 9:03 AM
To: Liaison, Customer - Jabsco; Fong, John - Jabsco WW
Cc: Gayton, Roger - Jabsco; Russell, Julian - Jabsco; Church, Chris - Jabsco; Grana, Lorenzo
Subject: Timer Problems on the FSP Wine Dispenser
Importance: High

Hi All,

 

I knew I had this somewhere in my files! Please see the correspondence below regarding what came to light back at the end of 2004.

 

In brief, we had two suppliers for the timer units used on the FSP range. The SGS Thomson Timer was a problem with 15% failure on the line and should have been discontinued (and the stock of parts returned to the supplier for scrapping) We should be using the Motorola IC unit only as far as I know.

 

Is there any way we can identify which part we are using. It might also be worth checking what the BOM says. John Fong can confirm what part we are supposed to be using now, just in case any ECN's have gone through on this over the past 12 months.

 

Hope this helps clarify my email of earlier.

 

Cheers for now,

 

Steve

 

 

 

 

From: Providence China [mailto:pdcentpe@szonline.net]
Sent: 01 February 2005 07:46
To: Hart, Steve - Flojet UK; Fong, John - Jabsco WW
Cc: Kerr, Jim - Flojet UK; info@providence.com.hk
Subject: RE: Attn; Ray Lee - FSP0002A - Timer Problem (ref: 05020129)

Dear Andy,

 

I need the information as to what products the SGS Thomson timers have been used in that have been shipped to Flojet UK. I guess John Fong and maybe NY Cheng will require similar details if they have had goods shipped to their regions which have this timer built in.

 

We need to be able to anticipate the problems we will have out in the field.

 

On your tests, what sort of percentage of the timers were faulty? Please advise.

 

Thanks in advance.

 

Kind regards,

 

Steve

 

From: Fong, John - Jabsco WW
Sent: 28 January 2005 17:15
To: Hart, Steve - Flojet UK; info@providence.com.hk
Cc: pdcentpe@szonline.net; Kerr, Jim - Flojet UK
Subject: RE: Attn; Ray Lee - FSP0002A - Timer Problem (ref: 05012775)

Dear Andy and Steve,

 

I agree with Steve that SGS Thompson IC needs to be returned to vendor for credit.  Unless Flojet has ECN to change to this vendor specifically.

 

Regards,
John Fong
Senior Project Engineer
(949)859-4945 x 254
20 Icon
Foothill Ranch, CA 92630

 

From: Hart, Steve - Flojet UK
Sent: Friday, January 28, 2005 3:45 AM
To: info@providence.com.hk; Fong, John - Jabsco WW
Cc: pdcentpe@szonline.net; Kerr, Jim - Flojet UK
Subject: RE: Attn; Ray Lee - FSP0002A - Timer Problem (ref: 05012775)

-----Original Message-----
From: Providence China [mailto:pdcentpe@szonline.net]
Sent: 27 January 2005 12:39
To: Hart, Steve - Flojet UK
Cc: Info
Subject: Attn; Ray Lee - FSP0002A - Timer Problem (ref: 05012775)

Dear Steve,

 

Please be informed that our Reliability Test results reflect the SGS Thomson IC (Part No. HCF 4060BM) causing the timer malfunction. We have further confirmed with other Timers using Motorola IC (Part No. MC 14060BD) which are functioning well.

 

We have ｒｅｃｅｉｖｅｄ　the defective Timer yesterday and completed the troubleshooting. Again　ｉｔ is the IC problem.

 

Our Corrective Action is to stop using the SGS Thomson IC (stock qty = 2,585 pcs).

 

Please advice us whether we shall scrap the stock. Thank you.

 

 

 

Best regards,
Ａｎｄｙ　ＴＣ
QＡ Manager

Providence Enterprise Ltd.
Ph. 86-755-84654611, 84654646 Ext.212
Fax. 86-755-84654345

http//www.providence.com.hk

CC: Mr. Albert Lee; Mr. Stephen Yeung

 

-----Ô­ê1/4óê1/4þ-----
·￠1/4þèË: Hart, Steve - Flojet UK [mailto:Steve.Hart@itt.com]
·￠Ëíê±1/4ä: 2005Äê1ÔÂ24èÕ 16:19
êÕ1/4þèË: info@providence.com.hk
Ö÷ìâ: RE: Attn; Ray Lee - FSP0002A - Timer Problem (ref: 05012224)

Dear Andy,

 

Thanks for the message and welcome on board!

 

The unit was shipped Friday I believe by UPS to Providence Hong Kong. It should be there today or tomorrow.

 

I look forward to hearing from you soon.

 

Kind regards,

 

Steve

-----Original Message-----
From: Providence China [mailto:pdcentpe@szonline.net]
Sent: 22 January 2005 03:57
To: Hart, Steve - Flojet UK
Cc: Kerr, Jim - Flojet UK; Cain, Jeff - Jabsco WW; Fong, John - Jabsco WW; Info
Subject: RE: Attn; Ray Lee - FSP0002A - Timer Problem (ref: 05012224)

Dear Steve,

 

Very sorry for the problem occurred. We would like to express our sincere appreciation for your kind support to resolve the problem. I do like to take this opportunity to introduce myself: I am Andy Lue Teck Choy, the newly on board QA Manager.

 

Our containment action is to carry out some reliability test on timer units. Upon receiving the defective timer unit, we shall carry out an indepth analysis and fead back to you the outcomes.

 

Once again, very sorry for all inconveniences caused to you.

Thank you.

 

 

 

Best regards,
Lue Teck Choy
QA Manager

Providence Enterprise Ltd.
Ph. 86-755-84654611, 84654646 Ext.212
Fax. 86-755-84654345

http//www.providence.com.hk

CC: Albert Lee; Stephen Yeung; Mancy Zhang

-----Original Message-----
From: Hart, Steve - Flojet UK [mailto:Steve.Hart@itt.com]
Sent: Friday, January 21, 2005 12:14 AM
To: pdcentpe@szonline.net
Cc: Kerr, Jim - Flojet UK; Cain, Jeff - Jabsco WW; Fong, John - Jabsco WW
Subject: Attn; Ray Lee - FSP0002A - Timer Problem

Dear Ray,

 

We have been supplying the FSP0002A to a company in Germany who is making dispense machines for hot wine, which are sold to the UK.

 

In the past couple of weeks we have had contact direct with their customer, who have been telling us that they have had a few problems with the units. A week or so ago we got two of the machines here that had been showing problems in trade but we could not replicate the problems they have been having.

 

Today I picked up another unit that had stopped working and brought it back to our factory for testing.

 

The pump was not working. It would run for a second and then stop.

 

In order to identify the problem, we removed the pump from the FSP0002A and tested it on its own. It ran without any problems.

 

We then reassembled it into the FSP and it would not run.

 

On testing the  components, we discovered that no power was getting through the timer unit. Replacing the timer unit resolved the problem and the FSP ran okay.

 

I am returning the timer  unit we took out of the machine to you so you can look at it. I would be grateful if you could examine the part (or have the manufacturer examine the part if you cannot do it) and tell us what the problem is.

 

I look forward to hearing your results in due course. In the meantime, if you have any further questions please do not hesitate to contact me.

 

Kind regards,

 

Steve

************************************